As a small business owner, you didn’t start your business for the inimitable joy of managing people. You started your business because there was something…
It’s time for Dimension 3 of the Shingo Model! If you missed the posts introducing this series and discussing Dimensions 1 and 2, you can…
Well, the fateful day has come to unpack this hefty phrase. If you follow me on LinkedIn or Twitter, or if you talk to me…
Here’s an uncomfortable idea: Your business exists for a unique purpose that no other business can satisfy. It exists to serve specific customers that need…
If you are into history (as I apparently am), you may know all there is to know about a man named Hernán Cortés. For those…
I attended the 2019 Continuous Improvement Conference in Dallas this year and was really thrilled with not only the experience and the people I had…